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We want you to be entirely fulfilled with any purchases from Big Bash Official Online Store and will do whatever we can within our policy to ensure that you remain a satisfied customer of ours - that's the spirit behind our store and our returns policy.
To commence a product return please complete a Returns and Exchange Application providing proof of purchase as well as any additional comments regarding your order before you return any products to us. Further instructions will be provided by our Customer Service team.
Our quality control team inspects all deliveries from Big Bash Official Online Store to ensure the goods you receive meet our exacting quality standards. However, if you do receive a faulty or damaged item/s please contact us via Customer Service or commence a product return via the Returns and Exchange Application.
Big Bash Official Online Store is happy to accept the return of goods for a full refund within 60 days of receipt by you if a product is not of satisfactory quality i.e. faulty. Big Bash Official Online Store will gladly assume responsibility for postage and handling costs associated with the return of faulty products.
Please choose carefully, refunds are not provided for change of mind.
Important: Items with personalisation cannot be exchanged or refunded unless the product is faulty.
All discounted items purchased are final sale. This includes all items that are on sale and/or in the clearance section of Big Bash Official Online Store. These are non-returnable and not valid for exchange under any circumstance.
Big Bash Official Online Store does accept the exchange of garments for different sizes and colours within 14 days of receipt by you, as long as the product is returned to us in its original condition, unworn with the tag still attached.
Please note that in this case postage and handling costs on returns are not the responsibility of Big Bash Official Online Store.
Goods must be returned in original condition, unworn and with tags attached. Please ensure you have your supporting documentation as proof of purchase. Please ensure that you indicate clearly in the Returns and Exchange Application your reason for return and your preferred remedy, i.e. whether you would like an exchange or refund (if the product is faulty) and if an exchange, the exact details of what you would like, including the name, size and colour as per the information for that item on our website.
At this point in time there are no physical stores in operation so unfortunately this is not possible. Other sports and department retailers are not linked with Big Bash Official Online Store therefore you will only be able to contact our Customer Service team.